Greenock Secure Parking

Refund & Cancellation Policy

Clear, fair cancellation terms for cruise parking, short stays, and monthly permits.

Full refund window

If you cancel your booking more than 48 hours before your booked entry time, you are entitled to a full refund of the parking portion of your booking.

Late cancellation fee

Cancellations made between 48 and 24 hours before entry receive a 50% refund of the parking charge. Cancellations within 24 hours of entry are not eligible for a refund.

Non-refundable add-ons

Add-on extras such as car wash, EV charging, valet meet & greet, and oversized bay upgrades are non-refundable once the service has been prepared or the booking window has begun.

Refund method

Approved refunds are returned to the original payment card or account used at checkout. We cannot send refunds to a different card or payment method.

How to request a refund

The quickest way to request a refund is to use the cancellation option on the Manage booking page. If your booking qualifies, the refund will be processed automatically. You can also contact our support team using the details below.

Email us at hello@greenocksecureparking.co.uk with your booking reference and reason for cancellation.
Refunds are usually processed within 5 to 10 working days, depending on your card issuer.

Manage booking Contact support

Monthly permits

Rolling monthly permits can be cancelled at any time and will stop at the end of the current billing period. We do not offer partial refunds for unused days within a billing period once the permit has started.

Exceptional circumstances

If your cruise is cancelled by the operator, you experience a medical emergency, or another exceptional event prevents you from using your booking, please contact our support team. We review these cases individually and may offer a full or partial refund outside the standard terms.